User Journey
The user journey, also known as the user journey, describes the path that a user takes on a website or in an application from the first contact to reaching their goal. This includes all points of interaction and touchpoints during the entire period of use. For a positive user journey, it is important to understand the needs and expectations of users.
A in-depth analysis of the target group, their motivations and their behaviour - which can be carried out using personas, for example - provides valuable insights for adapting and optimizing the user journey. Customer journey maps can be used to identify weak points in order to adapt the online presence accordingly and thus increase conversion rates.
- a
- A/B-test
- AdTech
- Accessibility
- e
- Employer Brand
- Employer Branding
- Engagement Rate
- f
- Figurative Mark
- Family Brand Strategy
- Frontend
- Funnel
- v
- Visual Language
- Virality
- Vision Statement
- Visual Identity
- b
- Brand
- Brand Architecture
- Brand Audit
- Brand Awareness
- Brand Building
- Brand Communication
- Brand Design
- Brand Design System
- Brand Experience
- Brand Guidelines
- Brand Identity
- Brand Management
- Brand Metrics
- Brand Narrative
- Brand Platform
- Brand Purpose
- Brand Story
- Brand Strategy
- Branding
- Branding Guidelines
- Branding Prozess
- Branding Workshops
- Briefing
- Buyer Persona
- Brand
- Brand KPIs
- Brand Relaunch
- Brand Analysis
- Brand Image
- Brand Essence
- Brand Name
- Brand Performance
- Brand Positioning
- Brand Process
- Brand Strength
- Brand Promise
- Brand Vision
- Brand Values
- Brand Workshop
- c
- Candidate Journey
- Claim
- Click-Through-Rate
- Clickdummy / Clickflow
- CMS
- Co-Branding
- Communication Audit
- Content Strategy
- Conversion
- Corporate Branding
- Corporate Culture
- Corporate Design
- Corporate Identity
- Corporate Image
- Customer Journey
- Color System
- Campaign
- Careers Page
- Communication Strategy
- Customer Loyalty
- Corporate Brand
- u
- Umbrella Brand
- UI – User Interface
- User-Generated Content
- User Journey
- USP
- UX – User Experience
- d
- Data Analytics
- Design Briefing
- Design-Components
- Design-Lead
- Design Strategy
- Design Systems
- Digital Asset Management (DAM)
- Digital Branding
- Digital Experience
- Digital Brand Management
- i
- Individual Brand Strategy
- Icons
- Impressions
- Inbound Marketing
- Infographics
- Inclusive Language
- Internal Branding
- g
- Gamification
- Geotargeting
- Golden Circle
- t
- Trademark
- Targeting
- Tone of Voice
- Touchpoints
- Target Group
- h
- Heatmap
- m
- Manufacturer Brand
- Marken Architektur
- Markenaudit
- Markenauftritt
- Markenbekanntheit
- Markenbildung
- Markendesign
- Markenerlebnis
- Markenführung
- Markenkommunikation
- Markennarrativ
- Markenrelaunch
- Markensteuerung
- Markenstrategie
- Mission Statement
- Moodboarding
- Multichannel Marketing
- k
- Key Visual
- Keyword Research
- Kirby CMS
- l
- Landing Page
- Lead Agency
- Lead Generation
- Logo
- s
- Sustainability Communication
- SEA
- SEO
- Social Media Marketing
- Storytelling
- Styleguide
- Sub-Brand
- Search Engine Marketing (SEM)
- n
- Name Development
- Naming
- Naming Process
- o
- Online Marketing
- Objective
- p
- Performance Marketing
- Persona
- Personality
- Positioning
- Product Brand
- Purpose
- r
- Rebranding
- Relaunch
- w
- Webdesign
- Webinar
- Website Optimization
- Wireframes
- Word Mark