Customer Journey
The customer journey describes the experience that a customer has from the first perception of a brand to the purchase and beyond. It comprises various phases, such as perception, consideration, decision, experience and recommendation. Companies use an understanding of the customer journey to improve customer interactions, identify weak points and create a positive customer experience.
- a
- A/B-test
- AdTech
- Accessibility
- e
- Employer Brand
- Employer Branding
- Engagement Rate
- f
- Figurative Mark
- Family Brand Strategy
- Frontend
- Funnel
- v
- Visual Language
- Virality
- Vision Statement
- Visual Identity
- b
- Brand
- Brand Ambassador
- Brand Architecture
- Brand Audit
- Brand Awareness
- Brand Building
- Brand Communication
- Brand Design
- Brand Design System
- Brand Experience
- Brand Guidelines
- Brand Identity
- Brand Management
- Brand Metrics
- Brand Narrative
- Brand Platform
- Brand Purpose
- Brand Story
- Brand Strategy
- Branding
- Branding Agency
- Branding Guidelines
- Branding Prozess
- Branding Workshops
- Briefing
- Buyer Persona
- Brand
- Brand KPIs
- Brand Relaunch
- Brand Analysis
- Brand Image
- Brand Essence
- Brand Name
- Brand Performance
- Brand Positioning
- Brand Process
- Brand Strength
- Brand Promise
- Brand Vision
- Brand Values
- Brand Values
- Brand Workshop
- c
- Candidate Journey
- Claim
- Click-Through-Rate
- Clickdummy / Clickflow
- CMS
- Co-Branding
- Communication Audit
- Content Strategy
- Conversion
- Corporate Branding
- Corporate Culture
- Corporate Design
- Corporate Identity
- Corporate Identity
- Corporate Image
- Customer Journey
- Color System
- Campaign
- Careers Page
- Communication Strategy
- Customer Loyalty
- Corporate Brand
- u
- Umbrella Brand
- UI – User Interface
- User-Generated Content
- User Journey
- USP
- UX – User Experience
- d
- Data Analytics
- Design Briefing
- Design-Components
- Design-Lead
- Design Strategy
- Design Systems
- Digital Asset Management (DAM)
- Digital Branding
- Digital Experience
- Digital Brand Management
- i
- Individual Brand Strategy
- Icons
- Impressions
- Inbound Marketing
- Infographics
- Inclusive Language
- Internal Branding
- g
- Gamification
- Geotargeting
- Golden Circle
- t
- Trademark
- Targeting
- Tone of Voice
- Touchpoints
- Target Group
- h
- Heatmap
- m
- Manufacturer Brand
- Marken Architektur
- Markenaudit
- Markenauftritt
- Markenbekanntheit
- Markenbildung
- Markendesign
- Markenerlebnis
- Markenführung
- Markenkommunikation
- Markennarrativ
- Markenrelaunch
- Markensteuerung
- Markenstrategie
- Mission Statement
- Moodboarding
- Multichannel Marketing
- k
- Key Visual
- Keyword Research
- Kirby CMS
- l
- Landing Page
- Lead Agency
- Lead Generation
- Logo
- s
- Sustainability Communication
- SEA
- SEO
- Social Media Marketing
- Storytelling
- Styleguide
- Sub-Brand
- Search Engine Marketing (SEM)
- n
- Name Development
- Naming
- Naming Process
- o
- Online Marketing
- Objective
- p
- Performance Marketing
- Persona
- Personality
- Positioning
- Product Brand
- Purpose
- r
- Rebranding
- Relaunch
- w
- Webdesign
- Webinar
- Website Optimization
- Wireframes
- Word Mark